Zoho SalesIQ offers powerful digital engagement tools for your marketing, sales, and support teams to connect with visitors across every stage of the customer journey. This all-in-one live chat and analytics platform enables proactive engagement, allowing you to initiate meaningful conversations at the right moment.
Expand Your Market Reach with SalesIQ
Engage and interact with prospects across various channels and sources — all from one unified platform.
Engage Every Prospect That Visits Your Website Set automated triggers for various scenarios to start conversations at the right moment. Initiate chats with potential customers by sending personalized messages or displaying custom banners based on their interests and time spent on your web pages.
Gain a Clear View of Prospect Interests Understand what your prospects care about through insights from the pages they visit and their past conversations with your agents. Use this context to respond with relevant information or seamlessly route them to the right live chat agent to meet their needs.
Connect Zoho CRM with Zoho SalesIQ for Seamless Prospect Management View, add, access, and sync prospect data across both platforms with powerful two-way synchronization. Effortlessly access real-time information, and use your Zoho CRM contact data to send targeted emails and newsletters to your prospects through our integration with Zoho Campaigns.
Gain Actionable Insights from Zoho SalesIQ Identify what captures your prospects’ attention most on your website using data-driven insights. Use this information to fine-tune how you promote your products or services and evaluate prospect engagement to focus your marketing efforts more effectively.
Get Prospect Reports Delivered Straight to Your Inbox Let Zoho SalesIQ automatically generate, schedule, and deliver visitor reports in your preferred format — giving you a clear view of your website prospects without lifting a finger.
Accelerate Sales and Conversions with Minimal Effort
Engage your prospects through proactive customer interactions using SalesIQ — driving faster sales and smoother conversions with less effort.
Build Custom Chatbots to Handle Small Talk and FAQs Create and deploy tailored chatbots that can engage in light conversation and answer basic questions with accurate responses—saving your agents valuable time and boosting efficiency.
Connect Prospects with the Most Ready-to-Help Agents Route leads to the most suitable agents based on the sections of your website they’ve explored. SalesIQ’s customer engagement analytics provide your team with a complete view of each prospect’s interaction history—enabling more contextual and meaningful conversations.
Sometimes, One Call Makes All the Difference Show your prospects how much they matter by offering instant voice calls—launched directly from your live chat window. It’s a quick, personal way to close the gap between interest and conversion.
Easily Access Prospect and Contact Details with CRM Integration Seamlessly connect Zoho CRM with Zoho SalesIQ to sync prospect data across both platforms. This powerful integration ensures consistent engagement by keeping information up-to-date and readily available for quick reference. Target and engage these prospects effectively to convert them into loyal customers.
Identify High-Intent Prospects with Lead Scoring Use SalesIQ’s lead scoring feature to pinpoint which prospects are most likely to convert. Set up custom scoring rules to ensure your live agents focus their time and effort on the leads that truly matter.
Chat with Prospects in Their Local Language SalesIQ instantly translates incoming messages into English and your responses back into the prospect’s language—making real-time multilingual conversations seamless and natural.
Turn Your Email Signature into an Engagement Tool Add a SalesIQ embed code to your email signature, and let recipients start a live chat session with one of your agents—directly from their inbox. It’s a simple way to make every email a new opportunity for connection.
Resolve Support Tickets Faster with Real-Time Assistance
Deliver smooth, real-time support to your customers using SalesIQ—helping your team address issues quickly and efficiently.
Leverage Automation with a Highly Customizable, Low-Code Bot Builder Create intelligent assistants that can handle initial customer questions, engage in small talk, display help articles, and more—before a live support agent even steps in.
Connect Your Help Desk Software with Zoho SalesIQ Enable your support agents to manage existing tickets, create new ones, and even share their screens with customers—all from within Zoho SalesIQ’s live chat interface.
Deliver the Same Powerful Chat Experience on Mobile Have a mobile app? Ensure your users enjoy the same advanced live chat experience they’re used to on your website. With Mobilisten—Zoho SalesIQ’s SDK for iOS, Android, and React Native—customers can start conversations directly from within your proprietary mobile app.
Enjoy the Benefits of Phone Support—Without the Hassle Make voice calls directly from the Zoho SalesIQ chat window to get a complete understanding of your customer’s issue, so you can resolve it quickly—no complicated setup required.
Automate More of Your Support Interactions Enhance your chatbot’s capabilities by adding FAQs, auto-responses, small talk, business terms, and help articles to Zoho SalesIQ. Your bot can then use this knowledge to deliver fast, accurate answers to customers—saving time and improving satisfaction.
Track Performance with Advanced Monitoring and Dashboards Keep an eye on newly trained support agents through chat monitoring, or get a complete view of your entire team with user-friendly tracking dashboards. Zoho SalesIQ’s feedback modules and reporting tools let you visualize agent performance with just a click.
Set Up and Start Using Zoho SalesIQ in Just a Few Steps Simply embed the live chat code on your website and customize Zoho SalesIQ to fit your business processes. Engage prospects and customers effortlessly through an intuitive, easy-to-use interface.
Create Custom Workflows to Turn Prospects into Loyal Customers Use triggers and automation bots in SalesIQ to respond intelligently to each visitor’s behavior across your web pages. Personalize every interaction based on interest, and route high-potential prospects to the agents most likely to close the deal.
Zobot: Our Low-Code Bot Builder for Smarter Engagement Zobot lets you automate and customize responses for your specific marketing, sales, or support processes with minimal coding. Save your live agents time by using chatbots to collect prospect information, sync data to your CRM, trigger targeted email campaigns, initiate one-on-one chats with the right agents, and much more.
Communicate Better with Global Customers in Their Native Language Zoho SalesIQ’s real-time translation feature helps you chat naturally with international prospects in their local language. Build global trust and make every visitor feel right at home.
Track every detail—from traffic source and page interests to visit frequency, previous agent interactions, and full chat history. Continue conversations with full context and assign chats to the right agents with a single click.
Connect your Zoho SalesIQ and Zoho CRM accounts to ensure everyone stays aligned—no matter which app they’re using. View and add lead and contact details, assign follow-ups, and take notes—all without leaving the live chat window.
No Matter Your Industry, SalesIQ Helps You Grow
Zoho SalesIQ enhances every customer interaction—boosting engagement, improving experiences, and supporting your business growth. Discover how it can make a real difference for your business today.
Connect Your Favorite Apps with Zoho SalesIQ
Seamlessly pass data between systems by integrating Zoho SalesIQ with over 30 popular tools—including CMS platforms, email marketing apps, analytics tools, and more. These powerful integrations help you close deals faster and streamline your customer engagement workflows.